Respond faster. Keep the personal touch.

Answer recurring customer questions and collect enquiries with a clear handover to your team.

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Employee wearing a headset at a laptop, illustrating customer service

WhatsApp automation

What this could mean for your business.

Many customers use WhatsApp to ask about opening hours, services, appointments and enquiries. A configured assistant handles agreed questions and collects the information an employee needs to continue.

We start with a focused pilot using the official WhatsApp Business Platform. Together, we decide what the assistant may do, when an employee takes over and which systems can be connected.

A good fit when…

Your team keeps answering the same WhatsApp questions.
Enquiries arrive without the information you need.
Employees lack context when they take over a conversation.

Tasks we can help with

Answer frequently asked questions using approved business information.
Record the customer’s question and the necessary contact details.
Hand conversations over to an employee with the relevant context.
Send confirmations or reminders where the chosen setup supports them.

In practice

See how the solution could work.

An example makes the idea tangible. We adapt the final setup to your processes and the systems available.

Try an example of this service

Example scenario

A customer enquiry ready for your team

A customer asks about a service on WhatsApp. The assistant explains the options using approved information and asks for the details needed to make an enquiry. An employee receives the question and its context. For exceptions or requests for personal contact, the assistant hands over the conversation.

Implementation and collaboration

From an agreed scope
to everyday use.

See our complete approach

We choose one familiar customer process for the pilot. We assess the existing number, account, required access and a suitable provider for the official WhatsApp Business Platform.

We configure the questions, answers and handover, then test them with your team. We review the pilot before adding more topics, messages or integrations.

Clear deliverables

What the solution
can include.

A WhatsApp pilot with a clearly defined purpose
Approved answers and conversation flows
A tested handover to employees
Guidance and agreements on use and future expansion

Support and expansion

Keep improving
after launch.

Support can include updating answers, improving conversation flows and checking integrations. Provider and messaging costs are discussed separately. Outgoing SMS reminders may be an additional option, depending on the provider and destination.

More about ongoing support